Why iContact?

BPX. Brand, People, Experience

iContact has years of experience serving international clients across multiple time zones, notably in the US. Our success grew organically, not to be the biggest, but from a love and commitment to serve our clients and nurture and develop our people. Passion, an agile and pragmatic approach in how we work with you, a highly experienced management team, quality people, world-class operations, technology, and analytics are the reason our clients choose us, and stay with us as their BPO destination of choice for value, but not at the cost of their brand, culture, or customer experience.

Put simply, specialist brands choose iContact as their highly specialized value-based BPO partner to safeguard their brand, culture, and customer experience.

iContact is part of the Alefbet Holdings Group, a Global Business Services powerhouse employing 1200 full time employees across its various BPO businesses specializing in multi-channel customer service and first-party collections for global organizations.

iContact’s strategic locations in Cape Town and Johannesburg (South Africa) and Atlanta (USA), together with our advanced business intelligence tools, data analytics capabilities, skilled leadership, educated skills pool, and impact sourcing present our clients with an unrivalled BPO value proposition.

As our client, you can look forward to a highly-personalized experience proactively led by our senior Leadership team to deliver exceptional customer service, innovation and continuous improvement.

We’ve captured our delivery ethos in BPX. our proprietary outsource methodology/platform that consistently delivers extraordinary customer experiences!

iContact by the Numbers

South Africa

   Destination of Choice

South Africa voted #1 BPO Destination

South Africa was voted as the most favored offshore Business Process Outsourcing (BPO) destination in 2021, according to Ryan Strategic Advisory Front Office BPO Omnibus Survey. South Africa placed first out of 53 different locations beating India, which took first in 2020.

Leadership Team

Clinton Cohen
Chief Executive Officer

David Hood
Chief Operations Officer

Daniel Shapiro
Director and Co-founder

Yaron Shapiro
Director and Co-founder

Pieter De Villiers
General Manager: Cape Town

Antonio Arendse
General Manager: Johannesburg

Nicole Thavarin
General Manager: People

C ertifications

of Compliance

of Membership

of Membership

ISO 27001

ISO 9001

of Completion

HIPPA Certificate
of Compliance