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CX OUTSOURCING SERIES

A Strategic framework for Customer Experience (CX) Outsourcing
This 5-part Series provides a strategic framework for CX-centric companies who are considering outsourcing
their customer care.
The story of how heritage knife and kitchen specialist brand Zwilling
transformed CX with strategic outsourcing during its greatest growth period in its almost
300-year history.

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PRESS RELEASE

Year End Review

2022 Year end review. Global tech-enabled outsourced business services. And more…

How Small-Midsized Businesses (SMBs) level-up on CX

Growth is never simply a case of expanding operations to achieve economies of scale – it’s also about levelling up and improving on customer experience and service, which for most SMBs is a key competitive differentiator.

Part three of this Series shares how strategic outsourcing can be used by SMBs to scale efficiently, while levelling up on customer experience and service.

Download our paper now

Zwilling: Transforming CX with Strategic Outsourcing.

The story of how heritage knife and kitchen specialist brand Zwilling transformed CX with strategic outsourcing during its greatest growth period in its almost 300-year history.

THE CHALLENGE
The decision to go the CX outsourcing route was driven by the COVID-19 pandemic – with people in lockdown, the heritage brand’s online retail business of kitchenware experienced its greatest growth period in its almost 300-year history.

The client needed an urgent solution to manage the massive influx of calls and enquiries and forge a path back to customer service and experience recovery.

Read on to find out how they did it…..

Download our paper now

Download our paper now

A Strategic framework for Customer Experience (CX) Outsourcing

CX, a buzzword only a few years ago, has rapidly become the de facto competitive differentiator for many companies competing on Customer Experience (CX) to win market share, retain customers, and build loyal fans.

Part one of the Series provides a strategic framework for CX-centric companies who are considering outsourcing their customer care.

Download our paper now

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