The BPO For BPOs.
Your client. Your brand. Our seats.
Offshore delivery for UK and US BPOs, from South Africa and the Philippines
Your clients want sharper pricing. Your onshore delivery costs keep rising. And when a client asks for an offshore option, you need a partner you can trust with the relationship you’ve worked hard to build.
That’s where iContact BPO comes in.
We work behind established UK and US BPOs, giving them additional delivery capacity, access to strong English-speaking talent and a more competitive cost base.
You keep the client. You keep the brand. You protect your margin. We supply the seats.
We never approach your clients directly.
WHEN DO BPO PARTNERS BRING US IN?
When a renewal is at risk on price
Your client wants a lower rate, but you can’t afford to compromise service quality or surrender your margin.
Our offshore cost base gives you more room to negotiate, helping you retain business that might otherwise become commercially unviable.
When a client wants offshore delivery
You’ve got the relationship, the opportunity and the contract, but you don’t have the offshore infrastructure or talent available.
We provide the delivery capability behind your brand, so you can offer your client an offshore option without having to establish your own operation.
When you need capacity without permanent overhead
Peak volumes, overflow, new contracts or hard-to-fill seats.
We help you respond without having to build everything yourself or commit to additional permanent onshore overhead.
WHY PARTNER WITH ICONTACT?
Sharper economics
Our South African and Philippine delivery operations give you access to offshore cost advantages, helping you price more competitively while protecting your own commercial position.
Established delivery capability
iContact BPO has been operating since 2015, supporting international customers and outsourcing partners.
Compliance already in place
We have established security, quality and compliance controls, supported by relevant certifications and assurance processes.
We’ll establish the requirements of your client’s contract before mobilisation, so you know what’s possible and what still needs to be addressed.
People who can represent your clients well
We recruit strong English-speaking agents, with a particular emphasis on neutral-accent English in South Africa.
We’re selective about who we hire, because the people representing your clients need to meet the standards you’ve promised.
A choice of delivery locations
Our operations in Johannesburg and Cape Town, South Africa, and Cebu, Philippines, give you access to different talent pools and delivery capabilities.
South Africa offers convenient working-day overlap with UK operations, while both destinations can support agreed international operating schedules.
We can discuss which location is best suited to the work, rather than expecting every contract to fit the same delivery model.
YOUR CLIENTS STAY YOUR CLIENTS. FULL STOP.
We understand the concern that comes with introducing another BPO into your client delivery.
You’ve spent years building the relationship. You own the commercial risk. The last thing you need is a delivery partner that treats your client as its next sales prospect.
That’s not how we operate.
Your client relationship stays yours. Your brand stays front and centre. We’re here to make you more competitive without competing for your clients. Ever.
Your client. Your brand. Our seats.
WHAT OUR BPO PARTNERS SAY.
iContact people understand how we work. They’ve got a knack for finding the right talent and we’ve always felt that our teams are on the same wavelength, culturally and in terms of values. It’s a very easy relationship.
Market-leading UK BPO
When we need to move fast, iContact BPO moves with us. We don’t have to keep checking in or worry about what’s happening behind the scenes. They deliver what they promise and that kind of trust and reliability means a lot.
Top US-based BPO
PRACTICAL DELIVERY
COMMERCIAL FLEXIBILITY.
Whether you’re protecting an existing contract, pitching for new business or responding to a sudden capacity requirement, we can discuss a delivery arrangement that fits your operating model.
Our South African operations offer access to English-speaking contact centre talent and established international customer service capabilities.
Our Philippines operation provides an additional delivery option for selected requirements, including highly process-driven and detail-intensive work.
We’ll consider the nature of the work, the skills required, the operating hours, compliance obligations and commercial targets before recommending an approach.
And we know that some contracts simply can’t move offshore because of regulatory, government or contractual restrictions.
We’ll establish those constraints upfront rather than waste your time proposing something that won’t work.
QUESTIONS WE OFTEN GET FROM OTHER BPOs
Will you approach our clients directly?
No. We work behind our partners, not against them. Your client relationship stays yours.
Can we deliver under our own brand?
Yes. We provide the agreed offshore delivery capability while you retain the client relationship and brand.
How quickly can you get seats operational?
That depends on the volume, skills, training, systems and compliance requirements involved. We’ll assess the work and give you a realistic mobilisation plan.
Can you support UK and US operating hours?
We can discuss staffing and shift arrangements around the operating hours your contract requires. South Africa’s proximity to UK time zones makes day-to-day collaboration particularly convenient and iContact is equally comfortable operating in harmony with US time zones.
What if our client has strict data protection or compliance requirements?
We’ll review those requirements before proposing a delivery model. Where offshore delivery is restricted or unsuitable, we’ll say so.
Can we start with a smaller requirement?
Talk to us and let’s see what we can tailor for you.
