Tag: bpo

Building a Dedicated Outsourced Team for Success

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In today’s fast-paced business environment, companies are increasingly relying on outsourced teams to handle specialized functions. A dedicated outsourced team offers numerous benefits, including cost savings, access to specialized expertise, and the ability to scale operations rapidly. At iContact BPO, we specialize in helping businesses build effective dedicated teams that can drive growth and performance. […]

Building a Dedicated Outsourced Team for Business Success

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As businesses grow and demand increases, hiring an in-house team can become costly and time-consuming. A dedicated outsourced team provides a more cost-effective solution without compromising on talent or quality. At iContact BPO, we specialize in creating customized outsourced teams that focus solely on your business, ensuring that you get the results you need to […]

The Power of Business Process Outsourcing (BPO)

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Business process outsourcing (BPO) is a business strategy that has gained significant popularity in recent years. By outsourcing specific functions to a third-party service provider, businesses can focus on their core competencies while saving on operational costs. iContact BPO offers comprehensive outsourcing solutions that help businesses improve performance, drive efficiency, and achieve long-term growth. What […]

Maximizing Value with Business Process Offshoring

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Business process offshoring is a strategic approach that enables organizations to relocate certain business functions to countries with a strong talent pool and cost advantages. At iContact BPO, we provide trusted offshoring solutions from South Africa, allowing our clients to achieve high-quality service delivery while reducing operational costs. What is Business Process Offshoring? Business process […]

Driving Efficiency Through Business Process Improvement

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In today’s dynamic business environment, operational efficiency is key to long-term success. At iContact BPO, we leverage Business Process Improvement (BPI) to help our clients enhance performance, reduce inefficiencies, and deliver better outcomes. What is Business Process Improvement? Business Process Improvement (BPI) refers to the systematic approach of identifying, analyzing, and improving existing business processes. […]

Optimizing Operations with Back Office Support

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Back office support plays a pivotal role in the smooth functioning of any organization. While front-end operations receive most of the spotlight, the back office forms the operational backbone that ensures consistency, accuracy, and compliance in business processes. At iContact BPO, we understand the vital importance of efficient back office functions and offer tailored outsourcing […]

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Putting the EX in your CX: Can Culture be Outsourced?

Part 5 of this Series navigates the choppy waters of culture custodianship amid a Customer Service or CX outsourcing decision, and how to land safely!

The connections between Customer Experience (CX) and Employee Experience (EX) are causal and inextricable. It’s tough enough managing this on an in-house basis. What more then, if you’re one of the progressive businesses embarking on a customer service or CX outsourcing mission?

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CashCo: Scaling CX for small- midsized business (SMB)

The story of how CashCo Financial Services Chairman and CEO, Michael Rosenberg scaled his specialized instalment loan business across states while levelling up customer experience and service

CashCo Financial Services CEO Michael Rosenberg faced challenges in scaling the loan business. Wanting to grow without high capital expenses, he considered outsourcing. However, skepticism arose due to the company’s niche focus on personalized customer service. Michael sought a BPO partner to enhance customer experience and navigate the uncertain economic landscape.

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How Small-Midsized Businesses (SMBs) level-up on CX

Growth is never simply a case of expanding operations to achieve economies of scale – it’s also about levelling up and improving on customer experience and service, which for most SMBs is a key competitive differentiator.

Part three of this Series shares how strategic outsourcing can be used by SMBs to scale efficiently, while levelling up on customer experience and service.

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How small marketing and businesses can benefit from ccm.

Zwilling: Transforming CX with Strategic Outsourcing.

The story of how heritage knife and kitchen specialist brand Zwilling transformed CX with strategic outsourcing during its greatest growth period in its almost 300-year history.

THE CHALLENGE
 The decision to go the CX outsourcing route was driven by the COVID-19 pandemic – with people in lockdown, the heritage brand’s online retail business of kitchenware experienced its greatest growth period in its almost 300-year history.

The client needed an urgent solution to manage the massive influx of calls and enquiries and forge a path back to customer service and experience recovery.

Read on to find out how they did it…..

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Icontact - slicing, dicing and slicing cx with slicing and slic.
How small marketing and businesses can benefit from ccm.

A Strategic framework for Customer Experience (CX) Outsourcing

CX, a buzzword only a few years ago, has rapidly become the de facto competitive differentiator for many companies competing on Customer Experience (CX) to win market share, retain customers, and build loyal fans.

Part one of the Series provides a strategic framework for CX-centric companies who are considering outsourcing their customer care.

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The words you are here on a white background.
A white page with the title io contact - a strategic framework for customer engagement.
Icontact - slicing, dicing and slicing cx with slicing and slic.
How small marketing and businesses can benefit from ccm.

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