iConHire: iContactBPO Expands Services to Include Employer of Record Offering for Global Clients to Access Specialized Management Support Talent
iConHire: iContactBPO Expands Services to Include Employer of Record Offering for Global Clients to Access Specialized Management Support Talent In a strategic move that reinforces its position as a niche and specialist business process outsourcing partner, iContactBPO has expanded its service portfolio to include Employer of Record (EOR) solutions. This new offering – iConHire – […]
BPO: Leading the Small-Scale Niche Outsourcing Evolution
BPO: Leading the Small-Scale Niche Outsourcing Evolution In an industry dominated by massive contact centers and rigid minimum client take-on requirements, iContact BPO has carved out a distinctive niche by specializing in what most large BPO providers consider too small to bother with: the 10-seat starter BPO model. This South African BPO provider has turned […]
Strategic CX Outsourcing in Retail: Balancing Operational Efficiency and Brand Integrity
Strategic CX Outsourcing in Retail: Balancing Operational Efficiency and Brand Integrity The retail sector continues to navigate tremendous change, with high consumer expectations, constant margin pressure and the need for operational efficiency. In this challenging environment, retailers are increasingly turning to strategic outsourcing partnerships to maintain competitive advantage while managing costs. As a specialist CX […]
iContact BPO Partners with Krisp AI to Enhance Productivity and Customer Experience
iContact BPO Partners with Krisp AI to Enhance Productivity and Customer Experience iContact BPO, a leading South Africa-based business process outsourcing (BPO) provider serving international markets, has partnered with Krisp AI to deploy its AI-driven noise cancellation technology across its contact center operations. This strategic initiative aims to improve agent productivity and enhance the overall […]
Revolutionizing Seasonal Hiring: iContact BPO Partners with M4Jam for Digital Contracting Efficiency
Revolutionizing Seasonal Hiring: iContact BPO Partners with M4Jam for Digital Contracting Efficiency In the fast-paced world of Business Process Outsourcing (BPO), peak season hiring demands are no small feat. Onboarding hundreds, sometimes thousands, of agents across geographically dispersed locations poses significant challenges in terms of resources, compliance, and operational efficiency. To tackle this, iContact BPO, […]
Choosing the Right BPO Partner: Metrics That Matter Beyond Price and Language
Choosing the Right BPO Partner: Metrics That Matter Beyond Price and Language By Clinton Cohen, CEO of iContact BPO From small enterprises to multinational giants, more and more organizations are partnering with Business Process Outsourcing (BPO) providers to boost efficiency, manage costs, and enhance customer experience. Outsourcing business services is booming. From small enterprises to […]
South Africa’s BPO sector is country’s fastest growing export
South Africa’s BPO sector is country’s fastest growing export SA leads in CX outsourcing, with USA its fastest growing source market for global business services from South Africa Opinion by Clinton Cohen, CEO of iContact BPO As South Africa continues to rank in the world’s top 3 offshore CX delivery locations, the country’s status as […]
CX outsourcing to meet seasonal demand
CX outsourcing to meet seasonal demand Scaling Talent and Culture for your business peaks Opinion by Clinton Cohen, CEO of iContactBPO Managing the ebb and flow of demand and supply through seasonal demands is a massively challenging task, especially when it comes to safeguarding your customer experience. Seasonal businesses know all too well the challenges […]
The Top 10 Outsourcing Myths, Debunked
The Top 10 Outsourcing Myths, DebunkedOutsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully leverage its many potential benefits. iContact BPO debunks 10 of the most common outsourcing myths, demonstrating what stands between businesses staying in an operational rut and winning a serious competitive […]
play nicely with the giants
Small-To-Medium-Sized Fish, Big PondHere’s how to find the right business partners and play nicely with the giants. Do you want to compete with the larger players? (Not the slightly larger, but the significantly larger?) More precisely, do you want to be able to eat their lunch?As a small to mid-sized business (SMB), you already know […]
