Business Process Outsourcing for world
leading brands.

Brand People Xperience

We’re a specialist value-based BPO helping leading brands
safeguard their brand, culture, and customer experience.

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BPX.
Your Brand, People and Customer Xperience
delivered

BPX.

At iContact you’ll find likeminded customer-obsessed people who live your Brand, People and Customer Xperience.

But that’s not enough…

We want to deliver it first time, every time. So, we created BPX.

Our proprietary outsource methodology/platform that consistently delivers insane customer experiences!

Here is what iContact isn’t – a typical contact center. From our earliest conversations, it has been clear that they would be a trusted partner and that they would earn this distinction.

Manager: Sales Operations &
Support, Pleasantville, NY (US)

FEATURED

White paper a strategic framework for customer cc experience outsourcing.
A Strategic framework for Customer Experience (CX) Outsourcing
This 5-part Series provides a strategic framework for CX-centric companies who are considering outsourcing
their customer care.
Case study zilling transforming cx with strategic outsourcing.
The story of how heritage knife and kitchen specialist brand Zwilling
transformed CX with strategic outsourcing during its greatest growth period in its almost
300-year history.
A photo of a city in pink and blue.

iContact offers extraordinary

VALUE!

N. American BPO is 2.5-3.3 X that of South Africa

the South Africa BPO sector continues to have a high potential for employment and an attractive destination for global BPO companies due to a highly-skilled talent pipeline, which offers high empathy, cultural affinity, and niche domain skills.

SERVICES

Omnichannel Service & Support.

First-party Collections.

Customer Win-back!

Outsourced Back-Office.

Omnichannel Service & Support.

A group of people wearing headsets in an office.
Multi-channel Customer Care.
When it comes to outsourced customer service, whether inbound or outbound, we use BPX. our proprietary outsource methodology/platform to design and deliver a tailor-made solution to meet your customer service objectives that consistently delivers extraordinary customer experiences!

First-party Collections.

A man and woman are working on a spreadsheet in the kitchen.

Smart
Collections.

iContact offers smart, customized first-party collections services for credit providers across the globe.

Our first-party collections solution is backed by decades of experience, extensive training and education of our advisors and a powerful data and analytics platform. Our bespoke, proprietary collections technology, processes and training material ensures high-volume collections on multi-stage outstanding debt.

Customer Win-back!

A woman is talking to another woman in a room.
Customer
Win-back
A well-planned win-back strategy can win back up to 90% of lost customers if approached correctly.

Whether it is re-igniting inactive, passive customers, winning back customers or attracting news ones, our highly trained agents do it at maximized efficiency to get the best customer engagement levels for your business!

Outsourced Back-Office.

A group of people sitting at a table looking at a document.
Back-Office solutions.
From data capturing and management, billing and invoicing, information indexing and archiving, record retrieval, application processing, logistics, HR and IT – iContact ensures a superior, multi-faceted outsourced back-office solution to meet your business and compliance needs.

How Small-Midsized Businesses (SMBs) level-up on CX

Growth is never simply a case of expanding operations to achieve economies of scale – it’s also about levelling up and improving on customer experience and service, which for most SMBs is a key competitive differentiator.

Part three of this Series shares how strategic outsourcing can be used by SMBs to scale efficiently, while levelling up on customer experience and service.

Download our paper now

A white page with the title io contact - a strategic framework for customer engagement.
Icontact - slicing, dicing and slicing cx with slicing and slic.
The words you are here on a white background.
How small marketing and businesses can benefit from ccm.
A grey background with the words part 4 coming soon.

Zwilling: Transforming CX with Strategic Outsourcing.

The story of how heritage knife and kitchen specialist brand Zwilling transformed CX with strategic outsourcing during its greatest growth period in its almost 300-year history.

THE CHALLENGE
The decision to go the CX outsourcing route was driven by the COVID-19 pandemic – with people in lockdown, the heritage brand’s online retail business of kitchenware experienced its greatest growth period in its almost 300-year history.

The client needed an urgent solution to manage the massive influx of calls and enquiries and forge a path back to customer service and experience recovery.

Read on to find out how they did it…..

Download our paper now

A white page with the title io contact - a strategic framework for customer engagement.
The words you are here on a white background.
Icontact - slicing, dicing and slicing cx with slicing and slic.
How small marketing and businesses can benefit from ccm.
A grey background with the words part 4 coming soon.

Download our paper now

A Strategic framework for Customer Experience (CX) Outsourcing

CX, a buzzword only a few years ago, has rapidly become the de facto competitive differentiator for many companies competing on Customer Experience (CX) to win market share, retain customers, and build loyal fans.

Part one of the Series provides a strategic framework for CX-centric companies who are considering outsourcing their customer care.

Download our paper now

The words you are here on a white background.
A white page with the title io contact - a strategic framework for customer engagement.
Icontact - slicing, dicing and slicing cx with slicing and slic.
How small marketing and businesses can benefit from ccm.
A grey background with the words part 4 coming soon.

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