Business Process
Outsourcing for world
leading brands.
Brand People Xperience
We’re a specialist value-based BPO helping specialized brands
safeguard their brand, culture, and customer experience.
What iContact BPO is all about.
BPX.
Your
Brand,
People and Customer
Xperience
delivered
BPX.
At iContact you’ll find likeminded customer-obsessed people who live your Brand, People and Customer Xperience.
But that’s not enough…
We want to deliver it first time, every time. So, we created BPX.
Our proprietary outsource methodology/platform that consistently delivers extraordinary customer experiences!
But that’s not enough…
We want to deliver it first time, every time. So, we created BPX.
Our proprietary outsource methodology/platform that consistently delivers extraordinary customer experiences!
Here is what iContact isn’t – a typical contact center. From our earliest conversations, it has been clear that they would be a trusted partner and that they would earn this distinction.
Manager: Sales Operations &
Support, Pleasantville, NY (US)
Support, Pleasantville, NY (US)
FEATURED
A Strategic framework for
Customer Experience (CX)
Outsourcing
This 5-part Series provides a strategic framework for CX-centric
companies who are considering outsourcing
their customer care.
their customer care.
F
The story of how heritage knife and kitchen specialist brand Zwilling
transformed CX with strategic outsourcing during its greatest growth period in its almost
300-year history.
300-year history.
F
How Small-Midsized Businesses
level-up on customer experience
Part 3 of this Series shares how strategic outsourcing can be used
by SMBs to scale efficiently, while levelling up on customer
experience and service.
F
CashCo: Scaling CX for small-
midsized business (SMB)
The story of how CashCo Financial Services Chairman and CEO,
scaled his specialized instalment loan business
across states while levelling up customer experience and service
F
Putting the EX in your CX: Can
Culture be Outsourced?
Part 5 of this Series navigates the choppy waters of culture
custodianship amid a Customer Service or CX outsourcing decision,
and how to land safely!
FEATURED
A Strategic framework for
Customer Experience (CX)
Outsourcing
This 5-part Series provides a strategic framework for CX-centric
companies who are considering outsourcing
their customer care.
their customer care.
The story of how heritage knife and kitchen specialist brand Zwilling
transformed CX with strategic outsourcing during its greatest growth period in its almost
300-year history.
300-year history.
iContact offers extraordinary
VALUE!
N. American BPO is 2.5-3.3 X that of South Africa
the South Africa BPO sector continues to have a high potential for employment and an attractive destination for global BPO companies due to a highly-skilled talent pipeline, which offers high empathy, cultural affinity, and niche domain skills.
SERVICES
Omnichannel Service & Support.
First-party Collections.
Customer Win-back!
Outsourced Back-Office.
Omnichannel Service & Support.
- iContact Care.
Multi-channel
Customer Care.
When it comes to outsourced customer service, whether inbound or outbound, we use BPX. our proprietary outsource methodology/platform to design and deliver a tailor-made solution to meet your customer service objectives that consistently delivers extraordinary customer experiences!
First-party Collections.
- iContact Smart Collections.
Smart
Collections.
iContact offers smart, customized first-party collections services for credit providers across the globe.
Our first-party collections solution is backed by decades of experience, extensive training and education of our advisors and a powerful data and analytics platform. Our bespoke, proprietary collections technology, processes and training material ensures high-volume collections on multi-stage outstanding debt.
Our first-party collections solution is backed by decades of experience, extensive training and education of our advisors and a powerful data and analytics platform. Our bespoke, proprietary collections technology, processes and training material ensures high-volume collections on multi-stage outstanding debt.
Customer Win-back!
- iContact Win-back!
Customer
Win-back
Win-back
A well-planned win-back strategy can win back up to 90% of lost customers if approached correctly.
Whether it is re-igniting inactive, passive customers, winning back customers or attracting news ones, our highly trained agents do it at maximized efficiency to get the best customer engagement levels for your business!
Whether it is re-igniting inactive, passive customers, winning back customers or attracting news ones, our highly trained agents do it at maximized efficiency to get the best customer engagement levels for your business!
Outsourced Back-Office.
- iContact Back-Office.
Back-Office solutions.
From data capturing and management, billing and invoicing, information indexing and archiving, record retrieval, application processing, logistics, HR and IT – iContact ensures a superior, multi-faceted outsourced back-office solution to meet your business and compliance needs.
- BPX. End-To-End Xperience Intelligence. Journey Design. Persona Design. Enneagram. Futurefit. CX Management Toolset. Agent/Team/CC Performance Toolset.
