HIGH-PERFORMANCE BPO. BUILT AROUND YOUR BUSINESS.
Your customers. Your standards. Our people.
Outsourced customer experience and business support from South Africa and the Philippines
Whether you’re a business looking for an outsourcing partner or an established BPO looking for additional delivery capacity, iContact BPO helps you to deliver quality service at a more competitive cost.
We work with businesses and BPO operators across the UK, US and other international markets, providing skilled people, experienced operational management and delivery models built around your requirements.
From customer service and sales to back-office operations, we help you get the work done, without taking on the full cost and complexity of doing it yourself.
What iContact BPO is all about.
2 WAYS TO WORK WITH iCONTACT.
Outsourcing for your business
Need a team to look after your customers, handle business processes or support your growth? We provide outsourced teams that work to your standards, understand your brand and help you manage costs without compromising the customer experience.
The BPO for BPOs
Your client. Your brand. Our seats.
Already running contact centre operations for your own clients? We work behind established UK and US BPOs, providing offshore delivery capacity under their brands.
You keep the client relationship and commercial control. We supply the people and delivery capability. We never approach your clients directly.
WHAT CAN WE TAKE OFF YOUR HANDS?
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Customer service and support
Inbound and outbound customer care across voice and digital channels, with teams trained to represent your brand. -
Sales and customer retention
Sales support, lead management, cross-selling, upselling and customer win-back. -
Back-office operations
Data processing, administration, order management and other operational work that needs accuracy and consistency. -
Collections and recoveries
First-party collections supported by trained agents, established processes and performance management. -
Professional services
Access specialist talent through our Employer of Record offering, with support for employment administration, payroll and HR.
WHY
iCONTACT?
The Right People
We recruit selectively, invest in training and build teams around the work you need done.
A Competitive Cost Base
Our delivery operations in South Africa and the Philippines give you access to skilled talent and offshore operating economics.
Experience You Can Rely On
Established in 2015, iContact has a track record of supporting international clients across multiple industries and time zones.
Security And Compliance
Established information security and quality management controls, supported by relevant compliance credentials and assurance processes.
2 DELIVERY DESTINATIONS.
ONE OPERATING PARTNER.
South Africa
With operations in Johannesburg and Cape Town, we offer access to a substantial English-speaking talent pool, competitive delivery costs and convenient working-day overlap with the UK.
The Philippines
Our Cebu operation gives clients access to another established outsourcing market, with strong English-language capability and support for process-driven customer experience and operational work.
We’ll help you establish which location, or combination of locations, makes sense for your requirements.
ARTICLES
The Power of Impact Sourcing: A Social Compact for Growth in South Africa’s BPO Sector
Impact Sourcing demonstrates how business success and social transformation can go hand in hand.
From Orphanage to Opportunity: The Journey of Two Young Men from Rural QwaQwa to SA's Burgeoning BPO Industry
A powerful testament to how impact sourcing can change lives and build thriving careers
Growing US Demand for South African Collections & Recoveries Expertise
US companies are choosing South African AR specialists for cost-effective debt recovery.
iConHire: iContactBPO Expands Services to Include Employer of Record Offering for Global Clients to Access Specialized Management Support Talent
This new offering – iConHire – enables international clients to access specialized skills based in South Africa.
BPO: Leading the Small-Scale Niche Outsourcing Evolution
Distinctive niche by specializing in what most large BPO providers consider too small to bother with: the 10-seat starter BPO model.
Strategic CX Outsourcing in Retail: Balancing Operational Efficiency and Brand Integrity
The retail sector is an incredibly cost-competitive and sensitive environment.
