Powerful, omni-channel outsourced sales and lead generation, list building and upsell and cross-sell campaigns are critical success factors for every business, whether they are B2C or B2B facing. iContact uses digital and traditional marketing channels such as webchat, whatsapp, videochat, SMS, AVM (automated voice messages) and email for our outsourced sales and lead generation solutions. At the same time, this synergised process collects invaluable data about your qualified prospects for future marketing and engagement purposes – all compliant with respective privacy and data protection regulations.
iContact’s professional call centre teams are also adept at managing and executing highly effective upsell and cross-sell services for B2B and B2C businesses. We focus on keeping your existing customers informed, provide them with additional or alternative options and offer them enhanced products and services to augment their requirements. Whether it’s a cross sell to grow the customer product basket, or an upsell to a newer or improved product or service, our data and analytics capabilities backed by skilled sales agents means that we’ll make the most of every sales interaction for your business, and bottom line. Our marketing and sales specialists use business intelligence tools to monitor and analyse customer databases to identify buying patterns and behaviours, and then strategise bespoke upsell and cross-sell campaigns – a process that delivers proven results, not only of increased customer retention, but also increased revenue.
iContact’s outsourced inbound or outbound lead management is delivered by a team of skilled and high-energy sales agents, capable of finding and bringing you the prospects that matter most, at a cost that cannot be matched in-house. Our 24/7/365 call centre and global delivery capability delivered by well-trained and experienced sales professionals gives your business and product offering the ongoing personal attention it deserves. All lead generation campaigns are 100% trackable and measurable, ensuring that not only can you account for your budget spend, but you can also measure, improve and redirect your best performing sales campaigns for maximum efficiency and lead conversion.