There are significant cost savings and benefits to outsourcing IT help desk
and technical support functions to a specialist BPO provider.
Employee and office space costs are removed, and there’s the benefit of
having a dedicated resource of skilled and highly trained people on hand
24/7/365 to assist your customers and employees, without the onerous
costs and senior management skills to maintain such a model.
You can also expect to pay at least 60% less in labour costs than destinations like the UK or the USA and Australia, making SA a very attractive option for outsourcing at a time when businesses across the globe are under enormous cost pressures.
Improved quality and speed of support and service are also direct benefits when working with vendors who have more experience in this field, and whose core business it is. iContact has dedicated inhouse hiring and training resources which means that we can quickly scale operations to the needs of our clients. Our help desk advisors are trained problem-solvers with the right balance of technical and interpersonal skills to ensure first-time query resolution.
We focus on ongoing and specialist training of our teams to handle the evolving needs of your business and technology landscape, not only to resolve customer queries and technical support needs, but to build and bolster your business reputation and productivity too.
Our dedicated outsourced IT help desk and technical support teams allow your business to focus on its core operations and business priorities for long term growth and progress, while we spend the time on solving complex queries that require empathy, problem solving and technical know-how. With iContact, you have an IT help desk and technical support partner to back your business growth and expansion, anywhere in the world.