New Revamped Canteen for World Class Call Centre

Investing in a revamped staff canteen really pays off, according to South African-based Call Centre, iContact. Their recently refreshed canteen space is now an interactive environment that not only seats a large number of people, but also ensures that all staff feel comfortable, relaxed, and even productive during their breaks.

Hundreds of employees (who ensure the company’s 24/7 service offering) now move through the simple yet attractive environment – that lends itself not only as a space to eat, but to meet-up informally, engage, generate new ideas or identify potential synergies. iContact identified the value of employees eating together, resulting in them performing better as a team. After all, communication and interaction are crucial aspects of everyday working life.

Part of the canteen’s evolution was about redesigning the space so it can be activated throughout the day. Both the in and outdoor space offers employees world class facilities, including a shaded umbrella area, round-the-clock complimentary coffee and tea, microwaves, vending machines and an internet café. The revamped canteen is fast becoming a hive of engaging and productive activity.

Besides for it’s purely functional role, the company’s new staff canteen also serves to help employees – and potential customers – identify with the company culture more. There’s no doubt that an appealing company culture is key when it comes to becoming and remaining an attractive place of work. If companies want to keep current or potential employees motivated and retain their loyalty over the long term, they have to invest in their environment.

For more information about the World Class Call Centre:

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Why Choose iContact

iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.

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