iContactbpo is proud to be featured in the November 2020 issue of Fortune magazine’s special feature on Impact Sourcing.

While South Africa’s Global Business Services sector has enormous employment and investment potential, it is also a significant role player from an ‘impact sourcing’ perspective.  Many global organisations find themselves in a position to make a profound difference within disadvantaged communities through what is known as ‘impact sourcing’.  Also known as socially responsible outsourcing, it refers to an arm of Global Business Services that employ socio-economically disadvantaged individuals as principal workers in business process outsourcing centres.

As iContactbpo, we help businesses unlock and develop a new pool of talent, uplifting the quality of life for disadvantaged communities and creating a powerful future workforce through our commitment to impact sourcing. We believe that with the right leadership, investment and training, the largely untapped pool of South African talent has the potential to be groomed into successful call centre agents serving both international and local customers, delivering great results for the Global Business Services sector, and uplifting communities, families and livelihoods in the process.

Impact Sourcing Champions Index

Why Choose iContact

iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.

We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.

As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.

iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.

For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.

Get in touch with us

Looking for the perfect BPO solution for your business? Visit our contact page to get in touch the relevant branch and we will be sure to create the perfect solution for your business.