For many employees returning to work during the COVID-19 Pandemic is daunting. To ease the transition for employees and ensure their safety, the owners of iContact, have made health and safety their top priority.
To begin with iContact have partnered with Sanitech, a Professional Deep Cleaning service provider. Their highly specialised and trained Covid-19 response team have been tasked to conduct deep cleanses of the physical workplace on a regular basis – ensuring every measure is taken to keep a safe environment for employees at all times.
Their methodical procedure involves dispatching two teams simultaneously – one to treat high-risk infected area, and another to treat low risk areas in order to prevent cross contamination. High risk areas include, but are not limited to, bathroom facilities, individual workstation environments, door handles, telephones, keyboards and computer screens, handrails, elevator keypads, support railings, kitchen countertops, printer stations, reception areas, contact points and pause areas.
The daily cleaning standards have increased exponentially to include disinfecting both common areas and individual workspaces multiple times throughout the day. Apart from the physical environment, automated sanitation stations have been strategically distributed throughout the building, encouraging employees to continuously use them. Individual masks and face shields are provided for every employee, as well as strict daily screening protocols being adhered to.
“Although we are considered an ‘Essential Service Provider’, and have been up-and-running throughout the Lockdown using our remote workforce, we are ready to reintegrate our teams in their much-anticipated return to work,” says Managing Director Clinton Cohen. By following stringent Health and Safety protocols, and with every precautionary measure in place, iContact are confident and ready to get back to being a safely united and productive workforce. It’s imperative that flexibility, honest communication and strict adherence to best practices eases the transition as employees return and adapt to the “new normal”.
Why Choose iContact
iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.
We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.
As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.
As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.
iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.
For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.
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