iContact offers smart, customised first-party collections services for credit
providers across the globe. As one of the mainstays that our group of
companies was founded on in 2004, our first-party collections solution is
backed by decades of experience, extensive training and education of our
advisors and a powerful data and analytics platform. Our bespoke, proprietary
collections technology, processes and training material ensures that we are
able to provide high-volume collections on multi-stage outstanding debt.
We ensure strategic alignment to our client’s collections objectives and measures of success. Across our group of companies, we have consistently been the top collections provider for clients across diverse industries including financial services, healthcare, telecommunications, retail, utilities, government and more.
At the same time, we believe that blanket, one-size-fits-all approaches to collections will not suffice given the prevailing circumstances as the world faces a trying and long recovery from the COVID-19 pandemic. The impact of this black swan event on millions of households and consumers has been profound and long-term, and hence collections agencies and credit providers need to work collaboratively to understand what exactly is appropriate for each customer given their unique and individual circumstances. The landscape for traditional collection practices has changed dramatically, with numerous factors to consider from both a legislative and an ethical perspective.
We believe that it is essential to strike the right balance by acting in the best interests of the customer given the circumstances, while also collecting outstanding debts to protect the integrity and sustainability of credit providers and financial markets.