iContact BPO will join hundreds of industry professionals in Orlando Florida for the annual IAOP event. This exciting gathering from February 17th to 19th brings together a diverse, highly collaborative and passionate group of individuals and organizations – from the provider, advisor and buy-side community to provide the tools, resources and connections they need to succeed!
Born back in 2005, out of the idea that there should be an association not simply for those working in outsourcing, but also to define outsourcing as a profession in its own right. Today, IAOP is fully geared in the world of collaborative partnerships.
This year’s focus is on all things transformation. “Tech has taken over the way business is done. Robotics are more sophisticated. A.I. and machine learning are driving automation with never-before-seen accuracy. The workforce and the workplace is evolving. Everything from product development to talent and everything in between is affected. Adaptability and agility are critical in order for businesses to remain competitive in the shifting technological culture.”
Why Choose iContact
iContact is a leading customer service BPO provider with specialist experience in the banking/financial services, insurance and medical, retail, telcos and hospitality sectors, both domestically and internationally.
We build our solutions around our client’s bespoke needs, delivering a professional service solution premised in our partnership approach to all that we do for our clients.
As part of the Alefbet Holdings Group, a Global Business Services powerhouse which employs 1200 full time employees across its various BPO businesses, we bring a professional and proven pedigree in the sectors we serve.
As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and perpetual improvement are entrenched philosophies.
iContact’s strategic locations, advanced business intelligence tools, data analytics capabilities, skilled leadership and large, educated skills pool with strong English language proficiency present our customers with an unrivalled value proposition.
For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.
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