BPO Insights: The changing face of customer service in a post pandemic economy
South Africa’s BPO sector has gained credibility and worldwide recognition [...]
Celebrating South Africa’s Healthcare Heroes
Healthcare workers share a dose of reality as antidote to [...]
Striking the balance between health and safety and productivity and efficiency in SA’s BPO sector in a COVID environment
The rapid response of South Africa’s business process outsourcing (BPO) [...]
South Africa ranked as top Global Business Services destination
South Africa’s ranking as a top destination for Global Business [...]
iContact Ready for Return to Work
For many employees returning to work during the COVID-19 Pandemic [...]
iContact Shows Commitment to Industry Excellence
South African call centre iContact is proud to have successfully [...]
Rate Your Experience. How Does your Business Score when it comes to Customer Satisfaction?
The World of Business today operates in a “customer-experience” economy. [...]
Effective Leadership in a Contact Centre
The most successful campaigns are dependent on great agents for [...]
First International Event of 2020
iContact BPO will join hundreds of industry professionals in Orlando [...]
The Mother-of-all-Metrics and other Top Metrics to Track in 2020
As AI spreads its worth across contact centres worldwide, new [...]