Cape BPO Awards 2022 – Taking Pandemic Health and Safety to the Next Level
iContact BPO was acknowledged as a “Top Support Services Provider” [...]
Quits! The Great Resignation sees South African BPO providers stepping in to fill the gap
The Great Resignation sees South African BPO providers stepping in [...]
iContact BPO achieves ISO 27001 and ISO 9001 certifications
iContact BPO has successfully renewed its certification on ISO/IEC 27001:2013 [...]
Are you leveraging your customer contact center data as the fundamental CX differentiator that it can be?
Opinion by Clinton Cohen, CEO of iContact BPO Your customer [...]
BPO Sector Outlook 2022
Trends shaping South Africa’s Global Business Services industry in 2022 [...]
Best Quality Auditor in CCW Top Ranking Performers Award Finals 2021
iContact’s Mlibazisi Sibanda ranked #1 for Best Quality Auditor [...]
iContact BPO now has top level PCI DSS certification to ensure payment security and compliance for customers
iContact BPO has achieved Service Provider level 1 Payment Card [...]
The UK energy supplier to link back to ‘outsourced sales and lead gen’
The Challenge iContact BPO was approached by a leading UK [...]
Case Study – Business Process Outsourcing
The Challenge One of the key challenges in South Africa’s [...]
South Africa’s BPO sector rides wave of global business recovery and reconfigured post-pandemic business models
The consequences of the pandemic have affected business and markets [...]