BPO Trends: South Africa’s BPO sector surges ahead, with CX and customer service leading the charge
South Africa’s BPO sector has enjoyed rapid growth, with a [...]
Choosing the Right BPO Partner
Unpacking the important metrics beyond price and language More organisations [...]
Rage against the machine or embrace it
Unpacking the implications and opportunities that digital tech and AI [...]
International Provider Chooses South Africa for its Customer Service Outsourcing Needs
iContact BPO, a leading Business Process Outsourcing (BPO) provider along [...]
Cape BPO Awards 2022 – Taking Pandemic Health and Safety to the Next Level
iContact BPO was acknowledged as a “Top Support Services Provider” [...]
Quits! The Great Resignation sees South African BPO providers stepping in to fill the gap
The Great Resignation sees South African BPO providers stepping in [...]
iContact BPO achieves ISO 27001 and ISO 9001 certifications
iContact BPO has successfully renewed its certification on ISO/IEC 27001:2013 [...]
Are you leveraging your customer contact center data as the fundamental CX differentiator that it can be?
Opinion by Clinton Cohen, CEO of iContact BPO Your customer [...]
BPO Sector Outlook 2022
Trends shaping South Africa’s Global Business Services industry in 2022 [...]
Best Quality Auditor in CCW Top Ranking Performers Award Finals 2021
iContact’s Mlibazisi Sibanda ranked #1 for Best Quality Auditor [...]