One of the key challenges in life and health insurance underwriting is the retrieval of APS medical records in order to complete the risk assessment and successfully issue a policy. Delays in retrieving these medical records have significant implications in terms of time, resources and money for the insurer. In turn, these delays can also erode the overall customer experience.
A US-based premier provider of medical record retrieval has revolutionized this process by providing life, disability, long-term care and health insurance companies with the fastest record retrieval service in the industry.
The provider engaged with iContact BPO to provide medical record retrieval to ensure that the most important components of the insurance underwriting process were sorted quickly and completely first-time round.