BPO sector growth in SA – Podcast

In the latest edition of the Outsource Accelerator Podcast, iContact CEO, Clinton Cohen speaks to Derek Gallimore about South Africa’s burgeoning BPO sector and its recent ranking as most favored offshore destination for CX delivery services in 2021 – an incredible feat when you consider that the accolades come at a time of one of the most devastating, globally synchronous black swan events in our world history.

In fact, South Africa’s BPO sector has gained worldwide recognition for its ability to rapidly navigate the COVID-19 pandemic, maintaining business continuity and client service, while safeguarding employee health – and not missing a single beat. Its little wonder that the South African BPO sector is playing an increasingly important role in economic recovery by providing cost-effective, consistent and high-quality 24/7 BPO functionality to businesses across the globe.