High-quality back office solutions form the foundation of every successful business. From data capturing and management, billing and invoicing, information indexing and archiving, record retrieval, application processing, coordination, HR, and IT. We ensure superior, multi-faceted outsourced back office solutions to meet your business and compliance needs.

In fact, back office management is the backbone of all businesses and keeps their path smooth. These solutions ensure on-time bill payments, documents, employee productivity, verify inventory levels are in good standing, and more. Investing in back office solutions that maintain these and other responsibilities in less time, keeps your whole company operating at total capacity.

There is a massive shift happening in managing and supporting business processes and technologies. Technology like intelligent automation (RPA + AI) is helping business leaders reinvent their operations. RPA uses structured inputs and logic, while AI uses unstructured inputs and develops its own logic. Combining both RPA and artificial intelligence can create a fully autonomous process.

Why does this matter?

Well, there is a limit when it comes to transforming customer-facing systems and processes without equally effective and integrated back office solutions. Besides, automation of back-office work could provide companies with savings of about 20% to 60% of baseline full-time employee (FTE) costs.

What You Must Know About Back Office Solutions

Before we get into the eight pros of back office management, let us first discuss how it differs from front office software and the industries it serves.

Both front and back office software share common goals, however, they carry unique capabilities.

What Is Back Office Software?

Back office management, put simply, allows people to manage their routine business activities such as revenue, payroll, administration, and more. It sustains employees and other company assets, so you remain committed to helping and satisfying customers with purchases, services, orders, and more.

back office solutions at iContact BPO

What Is Front Office Software?

Conversely, front office software directly manages customer affairs including making orders, receiving purchases, offering rewards, loyalty programs, marketing, and more. An example of front office software is point-of-sale (POS).

Which Industries Require Back Office Solutions?

These solutions serve a variety of industries, but it is most popular in project management, collaboration, professional services automation, accounting, and human resources.

Our outsourced back-office solutions not only reduce operational costs and enhance efficiency but also allow you to focus on your core business activities and grow your bottom line. Comprehensive and consistent back office fulfillment is fundamental to the delivery of great customer service experiences.

Accelerate Business Growth

iContact BPO offers cost-effective, efficient data capturing processes backed by a sophisticated IT infrastructure that can manage complicated data.

It does not matter if it is manually capturing data from market research, collecting electronic data, or interpreting and updating your CRM systems. We assure a quality controlled, and 100% secure service that delivers the most trustworthy and accurate results.

back office solutions at iContact BPO

Our outsourced back office solutions will accelerate your business growth by dramatically improving operational efficiencies and reducing large overheads that typically come with largely administrative functions. This allows you to focus on your core business and what it does best.

Manage Projects With Ease

Managing projects, team collaboration, and PSA (professional services automation) is a handful if you do not have the right tools.

However, the correct back office solutions ensure you are managing all your projects, promoting collaboration and PSA tools online. In addition, since the COVID-19 pandemic, thousands of people are working remotely online.

back office solutions at iContact BPO

Forbes suggests that 74% of professionals anticipate remote work to become the new norm. Remote collaboration also makes it easier for companies to stay connected with employees, partners, and stakeholders overseas or in any geographic region for that matter.

8 Outstanding Pros Of Automation

Back office solutions provide various rewards to your business. Thanks to iContact BPO’s team, we have compiled a list of the top eight pros.

1. Boost Efficiency

Keeping your business productive 24/7 is the goal of every business leader. The more productive you are, the more you can service or offer your clients which means higher revenue.

Our back office solutions automate inventory management, book balancing, payroll distribution, and more. Different departments receive information or modifications in real-time which avoids confusion.

2. Generate Paperwork

You can effortlessly draft and print out various documents and other paperwork including receipts, invoices, packing slips, shipping labels, and more.

back office solutions at iContact BPO

If you specialize in shipping products to customers like Amazon, finding suitable shipping labels and accurately inputting information is necessary.

When you need to send invoices to clients, you can quickly generate them (and may even customize them with your brand logo and colors) and distribute them quickly. This type of solution can meet these and more of your document needs.

3. Improve Accuracy

Entering data manually can result in errors with numbers. This is not ideal, especially when you are trying to keep track of your stock or manage accounts.

Certain back office solutions offer autocorrect or the capability to review your data and quickly rectify mistakes. If you are taking inventory, you could also invest in a barcode scanner that will easily count all your items accurately by just scanning barcodes.

4. Get Real-Time Data

When you input information for various departments like HR, accounting, marketing, and sales, you can enter it once, and it will appear across the board.

back office solutions at iContact BPO

Your department leaders will receive real-time information and always stay in the loop. If, for example, your budget grows three times in revenue, you can change that information rapidly, and everyone will receive these up-to-date revisions quickly.

5. Analyze Information For Smarter Decisions

It is critical that business owners review and learn from mistakes from the past, so they do not encounter repeats.

If you do not archive and analyze daily, weekly, monthly, and yearly performance, revenue, and other valuable data, you are likely to keep making the same mistakes. These mistakes will prevent your company from growing or making the right decisions when new opportunities arise.

Back office solutions can assist you in documenting and archiving data so you can evaluate and make the appropriate business decisions seamlessly. We also recommend observing vital KPIs so you can make wiser business decisions.

Contact us to find out about our back office solutions.

6. High-Quality Collaborations

There must be clear communication between employees, internal and external stakeholders, managers, partners, clients, and other company participants to ensure smooth operations.

back office solutions at iContact BPO

Robust communication is especially important when conducting team meetings, training, or team-building activities.

Back office solutions provide valuable ways to merge with team-centric tools like Slack or Trello to help record practical information so everyone can effectively communicate information, questions, queries, feedback, and more.

7. Amazing Customer Satisfaction

The priority of business owners is to keep their customers happy. Keeping them satisfied will ensure they come back to your business or request specific products and services repeatedly.

They will also spread the word about you to their friends, family, and colleagues which can significantly grow your customer base.

The best way to keep clients happy is to measure quality and oversee customer information with a customer relationship management (CRM) program or integration. CRM’s top features include:

  • Sales Analytics
  • Lead Management
  • Opportunity Management
  • Sales Forecasting
  • Contact Management
  • Campaign Management
  • And more!

8. Reduced Business Risk

Outsourcing back office solutions help businesses in managing business risks in terms of resource allocation, hiring employees, training, and maintaining daily operations.

It takes time, money, and effort to hire a new employee and provide training.

However, if you outsource to a BPO service provider like iContact BPO, then we will take care of all these activities. You can then focus on your marketing activities, business development, product attributes, and everything else.

Moving Forward

Investing in back office solutions is the foundation of your business. Without it, your business can easily collapse.

Our back office solutions provide your company with a strong and regulated foundation for back office management. However, it is essential to find a solution that best aligns with your business’s needs.

Looking for software? Contact us to receive more information. 

If you have implemented back office solutions, how has it streamlined your practices? Did we leave any pros out? Let us know in the comments!

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