Mlibazisi Sibanda, iContact BPO QA Manager takes Gold at Contact Centre World Awards

iContact BPO is incredibly proud to announce that Mlibazisi Sibanda, our QA manager has brought home gold in the Contact Centre World Top Ranking Performers 2021 Awards. Mli brings home the Gold award and first place in the individual category – Best Quality Auditor 2021. The winners were announced on 30 Sep 2021 and Mli was up against the very best talent in Europe, Middle East & Africa.

“We are incredibly proud of Mli’s win and his unrelenting commitment to quality and constant improvement in everything he does. This award is absolute testament to Mli’s unwavering commitment, work ethic and total passion for the work he does with our clients and colleagues. Quality sits at the core of everything that we do for our clients, so Mli’s achievement in these awards is not only affirmation of the quality assurance standards we deploy in our business, but also that what we do stands up against world best practice. We could not ask for a better ambassador for iContact BPO and South Africa’s GBS sector in Mli,” says Clinton Cohen, CEO of iContact BPO.

Best Quality Auditor 2021 Certificate