A Positive Call Centre Culture: The Secret to Success!
The number one way to keep your customers happy is [...]
Interview with iContactbpo IT Manager: Ryan Kuys
If agents are the face of a Call Centre, then [...]
Why Outsource your Call Centre Needs to a Specialist?
Outsourcing call centre operations is no secret. Smart, growing companies [...]
On the Floor of a Successful Call Centre
The success of any Call Centre Campaign, whether its offshore [...]
The Power of Impact Sourcing
Local BPO Business Owners are finding themselves in the powerful [...]
Agent Innovation in a Digitally Driven Call Centre
iContact Managing Director, Clinton Cohen recently had an article published [...]
iContact Sets SA Industry Bar High
All it takes to turn one customer into a loyal [...]
iContact Expands to the Mother City
Local BPO industry leader, iContact, is thrilled to announce the [...]
The Crystal Ball Of Call Centres
‘iContact Managing Director, Clinton Cohen recently had an article published [...]
Another successful SANBS Blood Drive at iContactBPO
Another successful Blood Drive at iContact! As part of our [...]