Rate Your Experience. How Does your Business Score when it comes to Customer Satisfaction?
The World of Business today operates in a “customer-experience” economy. [...]
Effective Leadership in a Contact Centre
The most successful campaigns are dependent on great agents for [...]
First International Event of 2020
iContact BPO will join hundreds of industry professionals in Orlando [...]
The Mother-of-all-Metrics and other Top Metrics to Track in 2020
As AI spreads its worth across contact centres worldwide, new [...]
Advanced Analytics – taking the Call Centre to an Insight-Driven Business!
Successful call centres now have mind-blowing ways to target the [...]
Workplace Wellness: A Top Priority at iContact!
Smart Business Owners know that while people are your biggest [...]
iContact Celebrates Top Professionals
Leading South African Call Centre is proud to announce that [...]
New Revamped Canteen for World Class Call Centre
New Revamped Canteen for World Class Call Centre Investing in [...]
How to Build a Winning Team!
Walk onto the floor of a thriving and dynamic call [...]
Attracting New Business, the Right Way!
Today, heads of business are looking for so much more [...]