BPESA Alchemy Awards 2022
Huge congrats go to iContact's Marlena de Lange on scooping [...]
BPO Trends: South Africa’s BPO sector surges ahead, with CX and customer service leading the charge
South Africa’s BPO sector has enjoyed rapid growth, with a [...]
Choosing the Right BPO Partner
Unpacking the important metrics beyond price and language More organisations [...]
Rage against the machine or embrace it
Unpacking the implications and opportunities that digital tech and AI [...]
International Provider Chooses South Africa for its Customer Service Outsourcing Needs
iContact BPO, a leading Business Process Outsourcing (BPO) provider along [...]
Cape BPO Awards 2022 – Taking Pandemic Health and Safety to the Next Level
iContact BPO was acknowledged as a “Top Support Services Provider” [...]
Are you leveraging your customer contact center data as the fundamental CX differentiator that it can be?
Opinion by Clinton Cohen, CEO of iContact BPO Your customer [...]
South Africa’s BPO sector rides wave of global business recovery and reconfigured post-pandemic business models
The consequences of the pandemic have affected business and markets [...]
iContact BPO launches operations in City of Cape Town
iContact, a leading Business Process Outsourcing (BPO) provider, officially launched [...]
Top trends influencing customer experience in the banking sector in 2021
Opinion by Clinton Cohen, CEO of iContact BPO The pandemic [...]