Are you leveraging your customer contact center data as the fundamental CX differentiator that it can be?
Opinion by Clinton Cohen, CEO of iContact BPO Your customer [...]
South Africa’s BPO sector rides wave of global business recovery and reconfigured post-pandemic business models
The consequences of the pandemic have affected business and markets [...]
iContact BPO launches operations in City of Cape Town
iContact, a leading Business Process Outsourcing (BPO) provider, officially launched [...]
Top trends influencing customer experience in the banking sector in 2021
Opinion by Clinton Cohen, CEO of iContact BPO The pandemic [...]
Fortune magazine lists iContact in its Impact Sourcing Champions Index
iContactbpo is proud to be featured in the November 2020 [...]
BPO Insights: The changing face of customer service in a post pandemic economy
South Africa’s BPO sector has gained credibility and worldwide recognition [...]
Celebrating South Africa’s Healthcare Heroes
Healthcare workers share a dose of reality as antidote to [...]
Striking the balance between health and safety and productivity and efficiency in SA’s BPO sector in a COVID environment
The rapid response of South Africa’s business process outsourcing (BPO) [...]
South Africa ranked as top Global Business Services destination
South Africa’s ranking as a top destination for Global Business [...]
iContact Ready for Return to Work
For many employees returning to work during the COVID-19 Pandemic [...]