Chatbot trends for 2022 and beyond are sparking conversations about the AI industry which has exploded in the last decade. It is estimated that the chatbot industry will reach 454.8 million U.S. dollars by 2027, from 40.9 million dollars in 2018.
We saw that AI growth was accelerated during the pandemic with the digital transformation taking center stage and is now a prerequisite for all businesses to stay ahead in the future world of work. In fact, chatbot trends for 2022 will help enhance the ability of businesses to succeed during uncertain times.
Interestingly, studies suggest that the Asia Pacific region is the fastest-growing market investing in AI chatbot technologies. This is not only demand from the business end, but customers have also warmed up to interaction with AI chatbots.
67% of global customers are communicating with a chatbot in the past 12 months. More than 40% of people believe that until their queries get answered, they do not mind whether it is a live agent or an AI chatbot.
AI chatbots are revolutionizing how companies operate. Let us look at the amazing chatbot trends for 2022 and how they will shape businesses.
Amazing Chatbot Trends For 2022 Are Transforming Business
Nothing is more powerful than an organization that provides excellent customer service and experiences. Whilst AI was originally seen as a customer service tool, AI is adding value across multiple business processes.
This is due to advancements in technologies like Natural Language Understanding and Machine Learning. These advancements have also spurred conversations about whether AI will replace human intervention. Although the fear is understandable, research shows that we can work together in harmony since the need for human intervention is always required.
Brands are using AI chatbots to build a solid sales pipeline, achieve marketing objectives, enable commerce, drive engagement, induce brand loyalty, deliver delightful customer experiences, and much more!
Industries like eCommerce, Retail, Healthcare, BFSI, Real Estate, Education, and Travel are at the forefront of amazing chatbot trends in 2022. As a result, they are reaping the benefits of conversational AI technologies.
Conversational AI’s expanding capabilities and tailor-made solutions are helping other businesses leverage AI chatbots’ abilities.
Amazing Chatbot Trends For 2022: An Outlook On AI
The chatbot ecosystem is quickly expanding despite the relatively robust ecosystem that currently exists. Large corporations to start-ups are implementing AI chatbots to gain pace and efficiency.
Keep reading to discover the most happening chatbot trends and their future use cases.
#1 Conversational AI Chatbots For Messaging Platforms
59% of global shoppers want to connect directly with brands through messaging services to place orders and complete purchases according to our amazing chatbot trends for 2022.
Facebook Messenger, Instagram, and WhatsApp are platforms for consumers to discover, browse and buy products.
The conversation is the future of commerce. Exactly 40% of consumers globally state that chat is how they first started shopping online. Having an AI chatbot helps brands to tap into this vast potential and have personalized interaction with the customers, where they are spending their maximum time.
Through implementing a chatbot marketing strategy, brands are transforming these platforms into top channels to acquire, sell and retain customers. Sales through social platforms are predicted to value $605 billion by 2027.
#2 Conversational AI-Powered Search
Amazing chatbot trends for 2022 are proving to help customers navigate and find what they are looking for as quickly as possible on a brand’s digital avenue rather than having to scroll multiple pages.
They are now envisioned to become part of the search bars and reporting systems. With AI chatbots, the search is even more relevant by understanding the intent and picking up terminologies and slang, providing results based on previous conversations.
Essentially, they want to make search more conversational with their new LAMDA AI-Language model. The idea behind the model is to create search results that go beyond a list of links, where the user gets engaged in conversations while getting their queries answered.
This is something to take note of when running a successful business!
#3 AI Chatbots To Deliver Personalization
We understand that customers want personalized experiences and service delivery.
In fact, 80% of customers agree that they are more likely to purchase from a brand that offers personalized experiences. Conversational AI sees continuous innovations to fulfill this expectation at scale.
If you have a powerful recommendation engine in place, AI chatbots can be trained to provide expert-like guidance, understand the intent behind the purchase, provide relevant buying suggestions, and suggest the right add-ons at the right time.
Therefore, you can improve your overall customer experience with amazing chatbot trends for 2022.
#4 Voice Is The Future
By 2024, digital voice assistants will reach 8.4 billion units.
Amazing chatbot trends for 2022 suggest that customers look at voice assistants as a tool to help them do their daily chores more quickly and smartly.
Voice assistants can assist with the following: search for the answer to a query, send a text, shop, and so on.
Manufacturers are focused on improving the performance of voice assistants so that people can use them for more critical operations.
#5 Specialized AI Chatbots
AI chatbots that specialize in specific sectors will get greater acceptance in the future.
Amazing chatbot trends for 2022 are expanding rapidly with new entrants.
We predict that businesses will look at outsourced customer services companies like iContact BPO to provide solutions for their sectors and issues when choosing a supplier.
Healthcare is a sector where companies look at the specific abilities and experience of an AI chatbot provider company. During the pandemic, there were more than 1000 covid-19 specific chatbots available.
#6 Conversational AI In The Meta World
The Metaverse is coming, but for it to be successful, conversational AI must be the backbone.
For each virtual space, AI chatbots will be required to guide and support customers at each stage to create an immersive experience for the users.
With brands already flocking to ride the Metaverse wave, 71% of global executives believe it will positively impact their organizations.
Meta is spending heavily on developing robust Conversational AI technologies that can humanize each element and enable natural conversations in varied situations according to our amazing chatbot trends for 2022.
#7 AI Chatbots With High Emotional Intelligence
Amazing chatbot trends for 2022 suggest that AI should learn to understand human emotions.
The global emotional AI market is projected to grow at a CAGR of 11.3% and reach US$37.1 billion by 2026.
Advanced facial emotion recognition, eye-tracking technology, and analyzing video interactions in-real time are the vital focal points. In addition, work is being done on creating digital avatars that project emotions so that interacting with an AI chatbot is indistinguishable.
AI chatbots will be able to understand mood, tonality, and sentiments. As a result, they can then customize their responses to deliver tailored communications.
#8 Low Code Conversational AI Platform
Brands want to deliver outstanding customer experiences across platforms, immediately. Amazing chatbot trends for 2022 are making all this possible.
Therefore, they are more inclined toward solutions that can work without technical effort from their end. Fortunately, most conversational AI platforms offer simple drag-and-drop experiences with pre-designed modules that can assure implementation without the challenges of building a bot from scratch.
However, chatbot providers like iContact BPO are bringing improvements and reducing the complexities involved in building a bot solution. Even Google has utilized its AI tool Dialogflow to introduce a no-code platform, called Bot-in-a-box for business messages.
This solution allows brands to deploy chatbots on Google Search, Google Maps, and their business assets.
#9 AI Chatbots For Internal Use Cases
AI chatbots are phenomenally successful and have achieved results when used with the external objectives of lead generation, commerce, and customer support.
But recently, they are also proving their worth for internal use cases within the organization for functions like HR, IT, Back Office Solutions, and Product training.
Keep Learning With AI Chatbots
These amazing chatbot trends for 2022 have much to teach us over the next coming years.
According to reports, AI chatbots will help businesses save over $8 billion per year by 2022 and generate $112 billion in retail sales by 2023.
As you can see, the potential AI chatbots have in the world of work is infinite. AI chatbots will advance and help brands deliver delightful customer experiences, drive engagement, improve conversions and unlock growth.
iContact BPO is spearheading these amazing chatbot trends for 2022 and the conversational AI revolution. Moreover, they have powered AI chatbot solutions for organizations around the globe.